Welcome to our website. By accessing or using our site and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
1. Use of Our Website
You agree to use our website only for lawful purposes and in a way that does not infringe on the rights of others or restrict their use and enjoyment of the site.
You must be at least 18 years old or have parental/guardian consent to make purchases.
2. Orders and Payment
By placing an order, you agree to provide accurate and complete information.
We reserve the right to refuse or cancel any order for reasons including product availability, errors in pricing, or suspicion of fraud.
Payment must be made in full before products are shipped.
3. Shipping and Delivery
Please refer to our Shipping Policy for details on shipping methods, delivery times, and costs.
We are not responsible for delays caused by carriers, customs, or other factors beyond our control.
4. Returns and Refunds
Our Return and Refund Policy governs returns, exchanges, and refunds. Please review it before making a purchase.
5. Intellectual Property
All content on this website, including text, images, logos, and designs, is owned by or licensed to us. You may not use, copy, or reproduce any content without our written permission.
6. Limitation of Liability
To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of the site or products.
Our total liability for any claim related to your purchase is limited to the amount you paid for the product.
7. Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time. Changes will be posted on this page, and your continued use of the site signifies acceptance of the new terms.
8. Governing Law
These terms are governed by the laws of United Kingdom, without regard to conflict of law principles.
9. Contact Us
If you have any questions about these Terms of Service, please contact us at:
lifeonthespectrum.info@gmail.com
Thank you for shopping with us! We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help.
Returns
You have 30 days from the date you receive your order to request a return. To be eligible for a return:
- The item must be unused, in the same condition that you received it, and in its original packaging.
- You will need to provide proof of purchase (order number or receipt).
Non-returnable items:
- Personalized or custom products
- Digital downloads
- Clearance items (unless faulty)
How to Request a Return
Please contact our customer service team at lifeonthespectrum.info@gmail.com with your order number and reason for return. We will provide you with instructions on how to send your item back to us.
Refunds
Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7 business days back to your original payment method.
- If you receive a refund, the cost of return shipping will be deducted from your refund unless the item is defective or we made an error.
Exchanges
If you need to exchange an item for the same product, please contact us within 30 days of receiving your order, and we will guide you through the process.
Damaged or Faulty Items
If your item arrives damaged or defective, please contact us immediately at lifeonthespectrum.info@gmail.com with photos of the damage or defect. We will arrange for a replacement or full refund at no extra cost to you.
Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.
Information We Collect
- When you place an order or sign up for our newsletter, we collect information such as your name, email address, shipping address, and payment details.
- We also gather certain data automatically when you visit our site, including your IP address, browser type, and browsing behavior through cookies and similar technologies.
How We Use Your Information
- To process and fulfill your orders.
- To communicate with you about your order status, promotions, and updates (only if you opt-in).
- To improve our website, products, and customer service.
- To comply with legal obligations.
Cookies and Tracking Technologies
- Our website uses cookies to enhance your experience, analyze traffic, and personalize content. You can control cookie preferences through your browser settings.
Sharing Your Information
- We do not sell or rent your personal information to third parties.
- We may share your data with trusted service providers who help us operate our store (e.g., payment processors, shipping companies), but only as necessary.
- We may disclose your information if required by law or to protect our rights.
Data Security
- We implement reasonable security measures to protect your information from unauthorized access, alteration, or disclosure.
Your Rights
- You have the right to access, update, or delete your personal information.
- You can unsubscribe from marketing emails at any time by following the unsubscribe link or contacting us.
Contact Us
If you have any questions or concerns about your privacy, please contact us at:
lifeonthespectrum.info@gmail.com
Thank you for shopping with us! We’re pleased to offer free shipping on all orders worldwide.
Processing Time
- 1–3 business days (Monday to Friday, excluding holidays).
- Orders placed on weekends or holidays will be processed the next business day.
Shipping & Delivery
- Shipping is free for all orders globally.
- 7 to 16 business days, depending on your location and customs processing. Delivery times may vary due to factors outside our control.
Customs, Duties, and Taxes
- International shipments may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer.
Order Tracking
- Once your order ships, you will receive an email with tracking information.
Lost or Delayed Orders
- lifeonthespectrum.info@gmail.com. We will assist you in tracking your package
Our website uses cookies to improve your browsing experience, analyze site traffic, and provide personalized content.
What Are Cookies?
Cookies are small text files stored on your device by your web browser. They help us recognize your device and remember your preferences.
How We Use Cookies
- To keep you logged in and remember your preferences.
- To analyze how visitors use our website so we can improve it.
- To deliver relevant advertising and marketing content.
Types of Cookies We Use
- Necessary for the website to function properly.
- Collect anonymous data on how visitors use the site.
- Remember choices you make (like language or region).
- Help deliver ads tailored to your interests.
Managing Cookies
You can control or disable cookies through your browser settings. However, disabling cookies may affect your experience on our site.
Third-Party Cookies
We may use third-party services (like Google Analytics or advertising partners) that place cookies on your device to help us understand site traffic and deliver relevant ads.
Your Consent
By using our website, you consent to the use of cookies as described in this policy.
Contact Us
If you have questions about our Cookies Policy, please contact us at:
lifeonthespectrum.info@gmail.com