Refund and Return Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help.

Returns

You have 30 days from the date you receive your order to request a return. To be eligible for a return:

• The item must be unused, in the same condition that you received it, and in its original packaging.
• You will need to provide proof of purchase (order number or receipt).

Non-returnable items:

• Personalized or custom products
• Digital downloads
• Clearance items (unless faulty)
  

How to Request a Return

Please contact our customer service team at lifeonthespectrum.info@gmail.com with your order number and reason for return. We will provide you with instructions on how to send your item back to us.

Refunds

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7 business days back to your original payment method.
• If you receive a refund, the cost of return shipping will be deducted from your refund unless the item is defective or we made an error.

 

Exchanges

If you need to exchange an item for the same product, please contact us within 30 days of receiving your order, and we will guide you through the process.

Damaged or Faulty Items

If your item arrives damaged or defective, please contact us immediately at lifeonthespectrum.info@gmail.com with photos of the damage or defect. We will arrange for a replacement or full refund at no extra cost to you.